Explore The Metrics

Through extensive research and the convening of the legal industry's foremost thought leaders, we've uncovered nearly two hundred metrics that are influencing a future where the justice system is accessible to all.

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Click a card to see an illustration of how a metric might be used, related keywords, and a link to the authority suggesting the metric.
Can be used to identify consumer needs around case types. May demonstrate gaps in services offered in high volume case types.
Keywords:
legal service provider funding, legal service provider funding levels, legal service provider funding sources
Link to the external citation of this metric.
Range of Services Offered
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate level of public understanding of unmet legal needs. May also indicate levels of public trust in the overall legal system.
Keywords:
legal service provider funding, legal service provider funding levels
Link to the external citation of this metric.
Public Funding Amounts
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate effectiveness of applications for a particular unmet legal need or additional outreach or funding required to improve application utilization.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Link to the external citation of this metric.
Use of ATJ Applications
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate level of professionalism and if consumer needs are met by legal professionals. Note: complaints are subjective in nature.
Keywords:
number of consumer complaints, number of open cases, number of lawyers
Link to the external citation of this metric.
Number of Consumer Complaints
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight current practices around notice and gaps in judicial engagement. May also highlight gaps in consumer resources.
Keywords:
case disposition type, default judgment, whether the judgment was vacated
Link to the external citation of this metric.
Reasons for Vacating Default Judgements
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can show overcrowding of the judicial system or service providers ability to take on additional cases, or the need for additional funding and support.
Keywords:
number of cases, number of cases filed, number of closed cases
Link to the external citation of this metric.
Court System Caseload
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the effectiveness of the regulatory body overseeing complaint procedures.
Keywords:
number of consumer complaints, complaint type, client trust
Link to the external citation of this metric.
Number of Complaints Resolved
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate consumer demand for resources or show unmet legal needs for a case type. This can also show opportunities to increase legal empowerment.
Keywords:
marketing success, litigant access to resources, litigant knowledge of resources
Link to the external citation of this metric.
Accessed Information on Website
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Used in combination with demographic information this may show service affordability. This may show openings for alternative legal providers.
Keywords:
jurisdiction demographics, litigant income, litigant cost per case, total billable hours
Link to the external citation of this metric.
Service Affordability
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may highlight resources needed for self-represented litigants. It may also indicate the efficiencies of processes for particular case types.
Keywords:
case facts, outcomes, case type, number of open cases
Link to the external citation of this metric.
Outcome Predictability by Case Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may help identify future budgeting needs; may also show the affordability of services and services that require modified unbundled options.
Keywords:
service type, services offered by legal service providers, case type, applications for services
Link to the external citation of this metric.
Legal Services Acquired by Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate effective marketing campaigns for legal service professionals toward the correct consumer.
Keywords:
marketing success, legal service provider funding, number of legal service providers
Link to the external citation of this metric.
Number of Consumers Utilizing Licensed Legal Professional
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate the competency of the litigant or success or failure of alternative dispute resolutions.
Keywords:
continuance requests, trial, discovery dispute, number of discovery disputes
Link to the external citation of this metric.
Multiple Continuances per Matter
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate a willingness to engage with the judicial system.
Keywords:
client trust, client satisfaction, quality of legal services
Link to the external citation of this metric.
Public Trust
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate consumer trust in the regulatory system.
Keywords:
number of consumer complaints, complaint type, outcomes, litigant satisfaction
Link to the external citation of this metric.
Client Satisfaction of Complaint Resolution
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate consumer empowerment as the consumer navigates their legal matter.
Keywords:
marketing success, legal service provider funding, number of legal service providers
Link to the external citation of this metric.
Number of Consumers Seeking Services with Licensed Legal Professional
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers
Link to the external citation of this metric.
Number of Touchpoints for Regulators to Legal Service Providers
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can show gaps in access to traditional legal services and need for services at different price points. May indicate the need for self-help resources.
Keywords:
total cost per litigant, total cost per case by court, number of open cases
Link to the external citation of this metric.
Cost Incurred by Litigant
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the demand for certain services and demonstrate the need for additional funding for various services.
Keywords:
case type, service type, services offered by legal service providers
Link to the external citation of this metric.
Rate of Use
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show an alternative market value for services when compared to traditional hourly rates.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Court Appearance
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate alternative methods for litigation in certain case types.
Keywords:
security measures, litigant access to resources, location of court
Link to the external citation of this metric.
Utilization of Remote Hearings
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show efficiency of monies spent on marketing or indicate consumer demand for the resources available on that website.
Keywords:
total website views, unique website views, marketing success, acquisition cost
Link to the external citation of this metric.
Website Views
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
The number of discovery disputes that result in severe consequences such as sanctions.
Keywords:
discovery, discovery disputes, discovery compliance
Link to the external citation of this metric.
Sanctions
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate successful resolution in the case disposition or the need for built-in post-judgment alternative dispute resolution options.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Link to the external citation of this metric.
Number of Post-Judgment Motions
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of severe complaints may indicate an area of additional regulatory scrutiny.
Keywords:
outcomes, complaint type, number of consumer complaints
Link to the external citation of this metric.
Severity of Consumer Complaint
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify continuing reasons for delay across jurisdictions. May show strategic patterns within representation that are counter-productive.
Keywords:
reason for continuance request, case type, discovery dispute, trial
Link to the external citation of this metric.
Reason for Continuance Request
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate gaps in service models where other innovations may be helpful.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants with Document Preparation Assistance
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This is an indication of consumer loyalty and satisfaction to the legal service provider.
Keywords:
client trust, client satisfaction, litigant perceptions, litigant satisfaction
Link to the external citation of this metric.
Net Promoter Score
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate over or under reliance on bench trials for efficiency purposes.
Keywords:
outcomes, type of trial, litigant knowledge of ADR
Link to the external citation of this metric.
Case Disposition Type: Judgment by Bench Trial
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the market value of services in a particular jurisdiction. This may also indicate the need for alternative legal service providers.
Keywords:
total billable time, total cost per case, total cost per case by litigant, regulatory systems
Link to the external citation of this metric.
Billing Model: Hourly Rate of Legal Service Provider
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate an efficient process or access to alternative dispute resolution services such as mediation.
Keywords:
outcomes, settlement, case type, litigant knowledge of ADR
Link to the external citation of this metric.
Case Disposition Type: Settlement
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Legal confidence is a subjective key performance indicator that can demonstrate relationships between legal service providers and consumers.
Keywords:
client trust, client satisfaction, litigant perceptions, litigant satisfaction
Link to the external citation of this metric.
Consumer Confidence
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight legal deserts and areas of need. May highlight access issues based on infrastructure.
Keywords:
location of legal service providers, disability access to court, jurisdiction
Link to the external citation of this metric.
Geographical Access
Data Source:
Geospatial Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show a gap in services provided when compared to the case type filings in a particular jurisdiction.
Keywords:
service type, legal service provider funding, number of open cases
Link to the external citation of this metric.
Legal Service Types Offered to Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate issues with access to quality legal services or litigation. May demonstrate a need for different structures for filing fee waivers.
Keywords:
filing fee amount, transaction cost, jurisdiction, court type
Link to the external citation of this metric.
Cost Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate a gap in services for particular demographics including those with disabilities, language proficiencies, or other cultural differences.
Keywords:
demographics, disability access, litigant income, jurisdiction demographics
Link to the external citation of this metric.
Court Accessibility by Demographic
Data Source:
Census Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate specific areas of need for legal service providers or resources.
Keywords:
case type, jurisdiction boundaries, court type, population size
Link to the external citation of this metric.
Per Capita Filings by Case Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate consumer discontent with judicial resolution or how many final judgments require further adjudication.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Link to the external citation of this metric.
Number of Legal Matters Reopened Post-Judgment
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate legal consciousness and success of other outreach programming. May also show increased access to the legal system.
Keywords:
number of cases filed, court type, jurisdiction, legal consciousness
Link to the external citation of this metric.
Number of Small Claim Court Filings
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, number of cases
Link to the external citation of this metric.
Number of Consumer Complaints: Communication
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show consumer satisfaction or dissatisfaction in the most extreme cases.
Keywords:
total website views, unique website views, marketing success, client satisfaction
Link to the external citation of this metric.
External Website Reviews
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate future budgeting needs for a court system that may include increasing filing fees or additional funding needs.
Keywords:
transaction cost, total cost per case by court, acquisition cost, gross revenue, gross expenses
Link to the external citation of this metric.
Actual Cost of Court Administration
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the level of available representation for consumers versus corporations in a particular jurisdiction to highlight areas of need.
Keywords:
law firm client type: business, law firm client type: individual
Link to the external citation of this metric.
Consumer versus Corporate Representation
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show efficiencies or inefficiencies in current business practices.
Keywords:
number of legal issues, litigant type: represented, client trust, quality of legal services
Link to the external citation of this metric.
Time to Disposition for Represented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show consumer legal consciousness or knowledge of case types with legal remedies.
Keywords:
outcomes, litigant empowerment, litigant knowledge of resources
Link to the external citation of this metric.
Case Disposition Type: Dismissal
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the effectiveness of AI assistance or gaps in technology for certain case types.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants with AI Assistance
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show inefficiencies or efficiencies in the judicial process per case type. May show an opportunity for alternative dispute resolution services.
Keywords:
number of legal issues, number of discovery disputes, continuance requests
Link to the external citation of this metric.
Number of Hearings Prior to Disposition
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the equality of case type outcomes based on similar facts.
Keywords:
number of cases, jurisdiction, outcomes, quality of legal services
Link to the external citation of this metric.
Equality of Outcomes
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate the success of outreach for legal service providers or the need for increased service and resource availability to litigants.
Keywords:
application for service, litigant demographics, litigant income, legal service provider funding
Link to the external citation of this metric.
Number of Legal Aid Applications
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Administering New Alternative Legal Service Provider Licenses
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A survey of legal needs can influence new service development and inform targeted outreach.
Keywords:
number of legal issues, case type, consumer trust
Link to the external citation of this metric.
Legal Needs
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client satisfaction
Link to the external citation of this metric.
Number of Consumer Complaints: Time to Resolution
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate effective resolution options, limited issues, or the average lifespan for a case type, excluding the case was inactive.
Keywords:
filing date, disposition/resolution date, outcomes
Link to the external citation of this metric.
Days Between Initial Filing to Resolution
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate visibility for a particular LRIS agency and help structure future marketing campaigns.
Keywords:
applications for service, legal service provider funding, marketing success
Link to the external citation of this metric.
Number of LRIS Applications
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate subjective understanding of fairness in the judicial system.
Keywords:
litigant perceptions, litigant trust, litigant empowerment
Link to the external citation of this metric.
Litigant Perceptions
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May showcase load capacity for a provider, a need to set expectations by the provider for a client, or a need to create auto-communication systems.
Keywords:
number of cases. number of lawyers, number of legal issues, number of open cases
Link to the external citation of this metric.
Number of Client Touch-Points
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate marketing success and general knowledge of the available legal service providers.
Keywords:
marketing success, quality of legal services
Link to the external citation of this metric.
Referral Rates: Judiciary to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure court efficiency by looking to motions to compel, motions for protective orders, or other indicators of discovery disputes.
Keywords:
number of cases, discovery disputes, discovery
Link to the external citation of this metric.
Percentage of Cases With Discovery Dispute Indicators
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate efficiency in process. May also be used to indicate specific areas of need within a specific case type.
Keywords:
service initiation date, service end date, appropriateness of legal services provided
Link to the external citation of this metric.
Limited Scope/Unbundled Service Timeline
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
security measures, acquisition cost, education cost, hours spent training
Link to the external citation of this metric.
Number of Hours Administering Licensing Exam
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show efficiency of monies spent on marketing or consumer demands for specific areas of practice. May indicate capacity for growth.
Keywords:
acquisition cost, funding sustainability, marketing success
Link to the external citation of this metric.
Acquisition Cost of Clients
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate willingness of external investment in legal service providers.
Keywords:
funding sources, funding sustainability, acquisition cost, marketing success
Link to the external citation of this metric.
External Investment into the Legal Profession
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the complexity of cases to help address funding needs for the courts and service providers or identify and impact timelines.
Keywords:
number of cases, number of discovery disputes, case type
Link to the external citation of this metric.
Number of Unique Issues Encountered per Matter
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify the most common case types and drive funding for legal service providers. May also indicate the need for funding or resources.
Keywords:
number of cases serviced by legal service providers, quality of legal services, number of cases
Link to the external citation of this metric.
Absolute Caseload
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate how often and why cases may be extended. May help determine or plan for more efficient processes.
Keywords:
continuance requests, trials, discovery disputes
Link to the external citation of this metric.
Trial Continuances
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate judicial efficiency or inefficiency, May indicate a gap in access to justice as calendaring motions becomes further from the date of filing.
Keywords:
number of discovery disputes, number of open cases, number of continuance requests
Link to the external citation of this metric.
Court Calendaring
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Might demonstrate how efficient a court is at disposing of cases, or highlight inefficiencies in certain case types.
Keywords:
number of closed cases, number of open cases, number of cases, case type, case disposition
Link to the external citation of this metric.
Number of closed cases / open cases
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the consumer satisfaction level with a legal service provider.
Keywords:
consumer satisfaction, quality of legal services, consumer trust
Link to the external citation of this metric.
Referral Rates: Consumer to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Document
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate effective marketing campaigns by providers or highlight untapped target consumers.
Keywords:
marketing success, disability access to service providers, litigant knowledge of resources
Link to the external citation of this metric.
Consumer's Ability to Find Legal Resources
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify the most common case types and drive funding for legal service providers. May also indicate the need for funding or resources.
Keywords:
number of cases by case type, number of cases, number of open cases
Link to the external citation of this metric.
Caseload (by issue)
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Spent Reviewing Compliance on Payment of Dues
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate the merits of consumer complaints. May also be used to demonstrate trends in practice areas that bear an increased liability.
Keywords:
complaint type, complaint outcome, appropriateness of legal services provided
Link to the external citation of this metric.
Malpractice Lawsuit Success for Consumers
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate level of public understanding of unmet legal needs. May also indicate levels of public trust in the overall legal system.
Keywords:
public funding levels, public funding, legal service provider funding levels
Link to the external citation of this metric.
Level of Public Funding
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the true cost of services compared to the cost to consumers for legal service providers. Can show areas of law that have unmet need.
Keywords:
gross revenue, gross expenses, acquisition cost, total cost per case
Link to the external citation of this metric.
Profit Information from Providers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the financial value of legal services after analyzing income in comparison to educational costs.
Keywords:
funding sustainability, gross revenue, public funding, population size, education cost
Link to the external citation of this metric.
Education Cost for Legal Service Provider
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to evaluate consumer satisfaction with outcomes based on merits of the issue versus procedural issues. NOTE: This is subjective.
Keywords:
litigant satisfaction, litigant access to resources, litigant knowledge of resources
Link to the external citation of this metric.
Procedural Justice / Fairness
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate future budgeting requirements for judicial systems which rely on case filing fees as funding.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant
Link to the external citation of this metric.
Number of Consumers Granted Fee Waivers
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the cost of auxiliary expenses such as childcare or lost wages during times in which a consumer must participate in court.
Keywords:
transaction cost, total cost per case, litigant income, litigant cost per case
Link to the external citation of this metric.
Connected Expenses
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Subjective metric that may show consumer satisfaction, increased access to legal services, or a positive relationship of providers and consumers.
Keywords:
litigant confidence, litigant empowerment, litigant's knowledge of law
Link to the external citation of this metric.
Legal Empowerment
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure access to justice, underserved populations, or legal deserts.
Keywords:
population size, jurisdiction population size, number of lawyers
Link to the external citation of this metric.
Population versus Number of Lawyers in a Jurisdiction
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify positive or negative relationships with legal service providers. May also show trust between legal service providers and consumers.
Keywords:
representation through resolution, client trust, client satisfaction
Link to the external citation of this metric.
Representation through Case Resolution
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate positive or negative relationships between the client and legal service provider. May also indicate perceived success.
Keywords:
client satisfaction, client trust, number of legal issues
Link to the external citation of this metric.
Client Satisfaction of Attorney
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the available options to regulators when managing consumer complaints.
Keywords:
regulatory systems, regulatory remedies, number of cases
Link to the external citation of this metric.
Regulatory Remedies: Number of Punitive Measures
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight burdened legal service providers or training required for legal service providers. Courts may fill gaps in consumer knowledge.
Keywords:
appropriateness of legal services provided, quality of legal services, disability access to court
Link to the external citation of this metric.
Appropriate Solutions to Legal Problems
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify ways in which the judicial system is inefficient or over-extended.
Keywords:
whether a continuance was granted, reason for continuance request, continuance requests
Link to the external citation of this metric.
Granted Continuance Requests
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Prompt resolution of discovery disputes can sometimes remove obstacles to settlement or other final disposition of the case.
Keywords:
date of discovery dispute, disposition/resolution date
Link to the external citation of this metric.
Days Between the Resolution of a Discovery Dispute and the Case Resolution
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront costs of program implementation.
Keywords:
security measures, acquisition cost, total cost per case by court, hours spent training
Link to the external citation of this metric.
Number of Hours Spent Training Regulators
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can be used to track any bilingual attorney within a jurisdiction and compared to the same language speakers in that area.
Keywords:
number of lawyers, lawyer language proficiency, population size,
Link to the external citation of this metric.
Per Capita Number of Bilingual Lawyers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate inherit challenges for standard billing models or the need for additional oversight for the standard protocol of billable hours.
Keywords:
hours per matter, total billable time, quality of legal services
Link to the external citation of this metric.
Hours Billed versus Hours Expended on Matter
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate a market change in alternative pricing models available to consumers or demonstrate consumer knowledge of resources.
Keywords:
marketing success, litigant access to resources, litigant knowledge of resources
Link to the external citation of this metric.
Consumer Access to Legal Service Pricing
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate opportunities for implementation of new resources for regulators.
Keywords:
number of cases, regulatory systems, regulatory remedies
Link to the external citation of this metric.
Regulatory Remedies: Number of Reparative Measures
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the number of people targeted through a marketing campaign relative to the number of people helped.
Keywords:
marketing success, funding, litigant knowledge of resources
Link to the external citation of this metric.
Success of Outreach
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate roadblocks or possible delays built into a court's process such as discovery disputes or automatic trial scheduling at the outset of the case.
Keywords:
continuance requests, origin of continuance request, discovery disputes
Link to the external citation of this metric.
Continuance Requests
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show ratio of time spent on access to justice by the general bar or the need for additional funding for legal service providers.
Keywords:
number of pro bono hours, public funding levels, legal service provider funding
Link to the external citation of this metric.
Number of Pro Bono Hours
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the short term and long term funding options currently utilized by providers and encourage new ways to find sustainable funding.
Keywords:
funding sustainability, legal service provider funding sources, funding sources
Link to the external citation of this metric.
Sustainable Funding
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate need for additional resources for self-represented litigants. May indicate attorney involvement correlation or lack thereof to efficiency.
Keywords:
number of legal issues, litigant knowledge of ADR, litigant type: self-represented
Link to the external citation of this metric.
Time to Disposition for Self-Represented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the financial value of legal services by a licensed legal provider after analyzing income in comparison to education costs.
Keywords:
funding sustainability, gross revenue, public funding, population size, education cost
Link to the external citation of this metric.
Education Cost for Licensed Legal Provider
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the baseline cost for services when using AI or automation. May also show occasions for service providers to offer other resources.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Form
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate utilization rate and when compared to cost of providing repeat unique service; may show increased efficiency may decrease cost.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Cost of Unique Service
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
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